Get in Touch
Our customer support team is here to help you with your device financing account, payments, and any questions you may have.
Visit Us
ESN Microcredit Head Office
Dar es Salaam, Tanzania
Business Hours
Frequently Asked Questions
How do I make a payment?
Log into your ESN Pay account, select "Make Payment", and follow the instructions to pay via M-Pesa, Tigo Pesa, Airtel Money, or Halo Pesa.
How long does it take to unlock my device?
Once your payment is confirmed, device unlocking is processed within 5-15 minutes. If your device hasn't unlocked after 30 minutes, please contact support.
Can I view my payment history?
Yes! Log into your ESN Pay account and navigate to "Payment History" to see all your completed transactions and balances.
What if I'm having trouble logging in?
Use the "Forgot Password" link on the login page, or contact our support team via phone or WhatsApp for immediate assistance.
How can I check my loan balance?
Your current balance, payment schedule, and remaining instalments are displayed on your ESN Pay dashboard immediately after logging in.
Do you offer payment extensions?
Contact our support team to discuss payment arrangements. We work with customers to find solutions that fit their circumstances.
Still have questions?
Our support team is ready to help you with any inquiries about your device financing account.